Privacy Policy

1. Who we are

Eternium operates this website and related services. When we refer to “we”, “us”, or “our”, we mean Eternium Enterprises Inc.

If you have any questions, you can contact us here.

2. What information we collect

We collect information to operate our store and provide a smooth experience.

Information you provide:

• Name
• Email address
• Shipping and billing address
• Payment details (processed securely by our payment providers)
• Messages and information submitted through our contact form
• Newsletter subscription preferences, if you opt in
• Account and usage data if you use Compass & Foundry (our creator tools, available by invitation)

Information collected automatically:

• Device and browser information
• IP address
• Pages visited and actions taken
• Cookies and similar technologies

3. How we use your information

We use your information to:

• Process and fulfil orders
• Communicate with you about your purchase
• Improve our store and user experience
• Prevent fraud and ensure security
• Send updates or promotions (only if you opt in)

4. Cookies and tracking

We use cookies and similar technologies to:

• Keep the store functioning properly
• Understand how visitors use our site
• Improve performance and experience

Some cookies may be set by third-party services such as analytics or advertising platforms. You can control cookies through your browser settings.

5. Sharing your information

We only share your information with trusted third parties when necessary:

• Shopify: Store infrastructure and order processing
• Printify / Printful: Order fulfillment; your shipping information is passed to them to produce and deliver your order
• Kit: Newsletter platform; receives your email if you opt in to our newsletter
• Supabase: Platform infrastructure; stores contact form submissions and account data for Compass & Foundry users

We do not sell your personal information.

6. Data storage and security

Your information is stored securely using industry-standard protections. Store orders and customer data are processed through Shopify. Contact form submissions and Compass & Foundry account data are stored on Supabase. Newsletter subscriptions are managed through Kit. Each of these providers maintains their own security standards and infrastructure.

7. Your rights (Canada)

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Withdraw consent for certain uses

To make a request, contact us here.

8. Retention

We keep your information only as long as necessary to:

• Fulfil orders
• Meet legal and accounting requirements
• Resolve disputes

9. Third-party services

Our store may link to or use third-party services. These providers have their own privacy policies, and we are not responsible for their practices.

10. Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

11. Contact

If you have questions about this policy or your data, contact us here.