All Eternium products are thoughtfully made-to-order to reduce waste and support eco-conscious production.
Since all products are uniquely produced once ordered, we do not accept returns or exchanges for wrong size, color, or change of mind. Please review size charts carefully before ordering.
Items that arrive damaged during shipping or with manufacturing defects.
Wrong design printed, significant print placement issues (beyond 0.5" tolerance), or print quality defects.
Contact us within 30 days of delivery with clear photos of the issue.
Please check our detailed size charts before ordering. When in doubt, size up!
All product details are clearly shown before purchase.
Each item is custom-made for you and cannot be resold.
Provide your order number and detailed description of the issue.
Include clear photos showing the defect or damage. For multiple items with the same issue, show all affected products in one photo.
Our team will review your submission and respond within 24-48 hours with next steps.
For approved cases, we'll provide a free reprint or full refund. No need to return the defective item.
We fulfill orders from the closest facility to reduce shipping times and environmental impact.
5-10 business days
Standard shipping rates apply
7-14 business days
Customs and import fees may apply (customer responsibility)
Minor variations in print placement (up to 0.5") are normal and not considered defects.
White garments may appear slightly off-white. Natural colors may include dark speckles as part of organic texture.
Please review detailed size charts in product description before ordering. Our products run true to size, but when in doubt, size up.
Each item is made-to-order. Please allow 3-5 business days for production before shipping.
Our team is here to help with any questions about your made-to-order products.
